At kala88, your privacy is a fundamental priority. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights available to you as a kala88 account holder. We are committed to handling your information with transparency, security, and respect.
All personal data collected by kala88 is stored on encrypted, access-controlled servers. We apply industry-standard security protocols to ensure your information remains protected against unauthorised access, disclosure, or loss at all times.
kala88 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to deliver, improve, and secure the kala88 platform experience for you as a registered player in Bangladesh.
You have the right to access, correct, or request deletion of your personal data held by kala88. Submit a request at any time by contacting [email protected] and our team will respond within the timeframes set out in this policy.
kala88 uses essential and analytics cookies to operate the platform and improve user experience. We do not deploy third-party advertising cookies. Our cookie practices are explained in full in Section 7 of this Privacy Policy.
Identity documents submitted during the KYC verification process are handled with the highest level of confidentiality. Verification documents are reviewed by authorised kala88 compliance staff only and are never shared with unauthorised third parties.
You control how kala88 contacts you. Manage your email and SMS notification preferences at any time through your account settings or by writing to [email protected]. Opting out of marketing does not affect essential service communications.
kala88 ("we", "us", "our") operates the online casino and sports betting platform accessible at kala88.biz, serving registered players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This Privacy Policy describes the personal data we collect from you when you use the kala88 platform, the purposes for which that data is processed, and the rights available to you regarding your personal information.
kala88 is committed to protecting the privacy and security of all personal data entrusted to us by our players. We process personal data only where we have a lawful basis for doing so, and we implement appropriate technical and organisational measures to protect that data against unauthorised access, disclosure, alteration, or loss.
This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and kala88. In the event of any conflict between this Privacy Policy and our Terms & Conditions on a privacy-related matter, this Privacy Policy shall take precedence.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Material changes will be communicated to registered players via email or a prominent notice on kala88.biz.
kala88 collects personal data through several means: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party payment providers in connection with your transactions.
kala88 may receive information about you from payment processing partners (including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank) for the purposes of confirming transaction outcomes, verifying payment method ownership, and preventing fraudulent activity. This information is limited to what is necessary for payment processing and account security purposes.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Provided by you |
| Contact Data | Email address, mobile number, address | Provided by you |
| Financial Data | bKash/Nagad number, card last 4 digits | You & payment partners |
| Technical Data | IP address, device type, browser | Collected automatically |
| Usage Data | Games played, betting history, session logs | Collected automatically |
| KYC Documents | Passport copy, utility bill, selfie | Provided by you |
| Communications | Support emails, live chat transcripts | Provided by you |
kala88 uses the personal data we collect for the following purposes. In each case, we rely on a specific legal basis for processing, as set out in Section 4 of this policy.
kala88 processes your personal data on the following legal grounds, depending on the specific purpose for which the data is used:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and platform access | Performance of a contract (the kala88 Terms & Conditions) |
| Payment processing (deposits and withdrawals) | Performance of a contract |
| KYC identity and age verification | Legal obligation & legitimate interests (fraud prevention) |
| Fraud detection and security monitoring | Legitimate interests (platform integrity and player protection) |
| Responsible gaming tools and monitoring | Legal obligation & legitimate interests (duty of care) |
| Customer support and complaint resolution | Performance of a contract & legitimate interests |
| Marketing and promotional communications | Consent (opt-in) |
| Platform analytics and improvement | Legitimate interests (platform development) |
| Legal and compliance obligations | Legal obligation |
kala88 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
To process your deposits and withdrawals, kala88 shares necessary transaction data with payment processing partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These partners operate under their own privacy policies and security frameworks and are contractually required to handle your data securely.
kala88's game catalogue is powered by licensed third-party studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data necessary for game functionality, such as session tokens and game round identifiers. They do not receive your full personal profile or financial data.
kala88 may use third-party identity verification technology providers to assist with the KYC process. Any personal data shared with such providers for verification purposes is limited to what is strictly necessary and is handled under data processing agreements that bind the provider to strict confidentiality and data security obligations.
kala88 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected criminal activity including fraud or money laundering. Such disclosures are made only to the extent legally required and are not voluntary.
In the event of a merger, acquisition, or transfer of all or part of kala88's business assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the identity of the new data controller prior to the transfer taking effect.
kala88 retains your personal data for as long as your account remains active and for such additional period as is required by applicable legal, regulatory, or compliance obligations. The following retention periods apply as a general guide:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation |
| KYC verification documents | Duration of account + 5 years post-closure | Legal obligation |
| Transaction records (deposits/withdrawals) | 7 years from transaction date | Financial record-keeping requirement |
| Betting and game history | 5 years from the date of each transaction | Legal obligation & dispute resolution |
| Support communications | 3 years from the date of last contact | Legitimate interests (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation (consent management) |
| Cookie and analytics data | Up to 13 months from collection | Legitimate interests (analytics) |
Upon expiry of the applicable retention period, kala88 will securely delete or anonymise your personal data such that it can no longer be attributed to you as an identifiable individual. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes.
kala88 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, and analyse how players interact with kala88.biz. This section explains what types of cookies we use and how you can manage your cookie preferences.
kala88 does not use third-party advertising cookies, retargeting cookies, social media tracking pixels, or any other tracking technology designed to build advertising profiles or display targeted ads to you on third-party websites.
You may control cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is being set. Please note that disabling essential cookies will prevent you from logging in to your kala88 account and using the platform. Disabling analytics or functional cookies will not affect platform access but may reduce the personalisation of your experience.
kala88 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes the following key measures:
As a kala88 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". kala88 will respond to all valid requests within 30 days.
kala88 applies robust age verification measures at the account registration stage and through the KYC process to prevent access by underage individuals. If kala88 becomes aware that personal data has been collected from an individual under the age of 18, that account will be immediately suspended, the data will be securely deleted, and any funds in the account will be returned to the originating payment method.
If you are a parent or guardian and you believe that a minor under your care has registered an account on kala88.biz, please contact us immediately at [email protected] with the subject line "Underage Account Report". kala88 will investigate and take prompt action.
The kala88 platform integrates with a number of trusted third-party service providers to deliver its full range of gaming and payment features. These providers may process certain technical or functional data as part of delivering their services. kala88 enters into data processing agreements with all third-party providers to ensure that your personal data is handled in accordance with the standards set out in this Privacy Policy.
Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their own game delivery infrastructure. These providers process anonymised session identifiers and game round data necessary for game operation. They do not receive your name, contact details, or financial information from kala88.
Payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank handle transaction data in accordance with their own published privacy policies and applicable financial regulations. kala88 recommends that you review the privacy policies of your chosen payment provider to understand how they handle your financial data.
kala88.biz may contain links to other pages within the kala88 platform. kala88 does not link to external third-party websites and is not responsible for the privacy practices of any external sites that a player may navigate to independently.
kala88 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, seasonal promotions, and other offers relevant to your account. These communications are sent only where you have provided explicit consent to receive them, either during account registration or through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Opting out of marketing communications does not affect the delivery of essential service communications, such as account security alerts, deposit confirmations, withdrawal processing updates, KYC status notifications, and responsible gaming reminders. These essential communications are sent regardless of your marketing preferences as they form a necessary part of the kala88 service.
kala88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, platform features, or the services of our third-party partners. The "Last Updated" date displayed at the top of this document will be revised each time a change is made.
Where an amendment is material — for example, a change to the categories of data we collect, the purposes for which we process data, or the third parties with whom we share data — kala88 will provide at least 14 days' advance notice to registered players via a prominent notice on kala88.biz and, where practicable, by email to the address registered on your account.
Minor amendments, such as corrections to typographical errors, clarifications of existing language, or updates to reflect changes in our payment partner network, may be made without advance notice and will take effect upon publication.
Your continued use of the kala88 platform following any amendment to this Privacy Policy constitutes your acknowledgement of the updated policy. If you disagree with any amendment, you should cease using the platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which kala88 handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
For responsible gaming related matters including self-exclusion requests, deposit limit adjustments, or account closure on responsible gaming grounds, please mark your email with the subject line "Responsible Gaming Request" to ensure it is routed directly to the appropriate team. Further information about kala88's responsible gaming tools and commitments is available on our Responsible Gaming page.
Now that you understand how kala88 handles your personal data, explore everything Bangladesh's leading online casino has to offer — from live casino and cricket betting to slots and crash games.